The City of Decorah Water Department is Responsible for maintenance and operations of 6 City wells, as well as the water main pipes. Our main goal is to assure the people of the City of Decorah that they are drinking high quality water and that the supply is always adequate for drinking, as well as fire protection. The Water Dept. is located at the West end of Water Street at 800 W. Water. The hours of operation are 7:00 a.m. to 4 p.m., Monday through Friday, with personnel checking on wells, testing water, and doing rounds on Saturdays, Sundays and all Holidays.
Contact Info
BILLING CYCLE:
Water, sewer, and storm water charges are based on consumption (per City Code Chapter 13.20.020) and billed to Decorah residents on a quarterly basis. Invoices are sent on the 1 st of the month and are due by the 1 st of the following month.
PAYMENT OPTIONS:
Payment options include cash, check, money order, automatic debit, or “Bill Pay” through your financial institution. Payment can be made at the Clerk’s office weekdays between the hours of 7:30 a.m. and 4
p.m. A drop box is offered at the front entrance of the Municipal Center to accommodate weekend and after hour payments. Payment can also be mailed to the Clerk’s Office at PO Box 138, Decorah IA 52101
LATE PAYMENTS:
Payments received after the due date will automatically be charged a ten percent (10%) late fee. If any bills remain unpaid ten (10) days following the due date, water will be shut off until full payment is received.
The customer will be assessed additional fees for the twenty-four (24) hour shut-off notice delivered.
WATER-ONLY METERS:
Customers can buy a separate meter for outside watering purposes from the Decorah Water Department. The cost of the meter is $305 (subject to change) and must be plumbed separately and sewer charges will not apply. These meters are read annually and billed during the winter months.